For Start-Ups
For Small to Mid-size Organizations
For Small to Mid-size Organizations
We assist you in finding the answers about systems, processes, structure and culture to kickstart your business.
For Small to Mid-size Organizations
For Small to Mid-size Organizations
For Small to Mid-size Organizations
We offer a neutral evaluation of your customer and employee interactions, recognizing areas for improvement.
For Investors
For Small to Mid-size Organizations
For Investors
We assess potential areas for growth and provide actionable recommendations so you can make an informed investment decision.
When was the last time you checked out your own experience?
Take your customer experience for a Check up
One-day "Vitality Check" Workshop - $3,500
Through this immersive and intensive day-long session, we will work together with you and your team to identify the top three pain points that need to be addressed in order to take your company to the next level.
Do you know what your customers are saying about your company when you are not in the room?
1 out of 26 customers complain. The rest say nothing.
Research by Esteban Kolsky 2022
Our Services
CX Maturity Audit
Employee Experience Assessment
Customer Journey Mapping
Our CX maturity assessment provides a cost effective way to understand how an organization currently mobilizes around delivering excellent customer experience, providing a starting point for improvement.
Customer Journey Mapping
Employee Experience Assessment
Customer Journey Mapping
Viewing your customer experience as a whole is an invaluable exercise. By mapping your customer journey and continuously learning the tools to do so, you can effectively address pain points and continuously improve your customer experience over time."
Employee Experience Assessment
Employee Experience Assessment
Employee Experience Assessment
Happy employees, Happy Customers! Employees who are satisfied with their work are more likely to provide a better customer experience, which leads to increased customer loyalty and retention. They are also likely to be more engaged more productive which impacts retention and recruiting efforts.
Operational Transformation
Operational Transformation
Employee Experience Assessment
Creating a robust customer experience is about balancing people, processes, and technology. We will work together to develop a comprehensive roadmap that addresses each of these critical areas.
Fractional CCO
Operational Transformation
Service Training
A Chief Customer Officer is essential for any business seeking to build a strong customer experience strategy and provide the necessary support for team development. Consider hiring us as your fractional Chief Customer Officer to lead the way.
Service Training
Operational Transformation
Service Training
Ask us about our service training courses. From onboarding , email and phone etiquette, de-escalating elevated situation, we can tailor our courses to your unique needs.
Navigating your challenges at every stage of your growth
Getting started
Getting started
Getting started
Are you a start-up looking to create a solid customer experience strategy?
Wondering which CRM system is most suited to your team? Curious about how to structure your support or success team? We are here to assist you in finding the answers and kickstarting your business.
Scaling up
Getting started
Getting started
Need to develop a robust customer experience strategy to grow?
As your Fractional Chief Customer Officer we will continuously assess your position and provide tools and training when and where needed.
In a rut
Getting started
In a rut
Is your NPS low, Customer Satisfaction not where you want it to be, or your Monthly Recurring Revenue slowing down? We provide an impartial evaluation of your customer and employee interactions. We'll identify areas of concern and opportunities to close your experience gap and get you back on track.
Is English not your preferred language?
Nous parlons Français
Nous parlons Français
Nous parlons Français
Nous sommes heureux d'échanger en français sur demande!
Se Habla Español
Nous parlons Français
Nous parlons Français
CXologie
Los Angeles
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