Cxologie
Cxologie
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CXologie is a women-led boutique consultancy that takes customer experience seriously, but we don't take ourselves too seriously. 

We have spent the last decade applying the invaluable insights gained from the world's best-in-class companies. We're eager to apply those lessons to help you create exceptional experiences that leave a lasting impression on your customers. 

Meet the team

Aurelia Pollet

Aurelia Pollet

Sibille Retureau

Aurelia Pollet

Founder & Principal


Meet Aurelia, an experienced CX professional with a Master's degree in Mechanical Engineering and 15 years of experience at Louis Vuitton. She has a proven track record of turning challenging customer experiences into five-star affairs. She excels at fostering collaboration across departments and breaking down silos as well as building high functioning teams.



Amy Rooney

Amy Rooney

Sibille Retureau

Aurelia Pollet

Senior Partner 


Introducing Amy, our training expert with a tech twist. With a rich background in luxury retail, e-commerce, and SaaS, having worked for RH, Louis Vuitton, and Playvox, she brings a unique blend of expertise. Amy excels at designing and implementing training programs that empower teams without them even realizing they're le

Senior Partner 


Introducing Amy, our training expert with a tech twist. With a rich background in luxury retail, e-commerce, and SaaS, having worked for RH, Louis Vuitton, and Playvox, she brings a unique blend of expertise. Amy excels at designing and implementing training programs that empower teams without them even realizing they're learning. Her technical proficiency allows her to navigate even the most complex systems with ease.


Sibille Retureau

Sibille Retureau

Sibille Retureau

Sibille Retureau

Senior Partner


Meet Sibille, our customer service expert and luxury retail powerhouse. With her experience at prestigious stores like LV Champs Elysées Paris, she knows how to make every customer feel like royalty. Her operational expertise ensures seamless behind-the-scenes operations. She's a superhero in a designer outfit!

Let's connect

Principles of Management

Our Vision

To continuously narrow the divide between customer expectations and reality.

Our Mission

Leading the charge in customer experience transformation, we are dedicated to bridging the customer experience gap by meticulously addressing operational issues, unlocking exceptional satisfaction, and driving tangible bottom-line improvements for our clients.

Our Values

Empathy

Operation Excellence

Authenticity

We understand you, your employees, and your customers on a personal level. Because we know that happy employees make happy customers.

Authenticity

Operation Excellence

Authenticity

We always provide honest and direct feedback. We're not here to sugarcoat things, but to help you achieve the best results.

Operation Excellence

Operation Excellence

Operation Excellence

We give our best in everything we do, ensuring that every project is executed with the highest level of professionalism and quality. 

Joy

Operation Excellence

Operation Excellence

We love what we do and promise we will make your experience an enjoyable and memorable one! Because who says work can't be fun?


Our process

At CXologie, we don't just consult. We also provide practical tools and training to help our clients implement customer experience improvements effectively. Our approach combines expert guidance with hands-on support to create meaningful connections with customers.

We devote our undivided attention to ensure swift delivery in weeks not months.

What makes us different?

Our Holistic Approach

Our Luxury Credentials

Our Luxury Credentials

At our company, we take a whole-shebang approach to CX assessment. We put our operational expertise in manufacturing, retail, logistics, supply chain, quality, and project management to work, thoroughly examining every nook and cranny of the customer journey. No touchpoint is safe from our scrutiny!  

Our Luxury Credentials

Our Luxury Credentials

Our Luxury Credentials

We've learned from some of the fanciest names in the business, like Louis Vuitton, Restoration Hardware, and Estée Lauder, on how to create memorable experiences. But we don't just work with luxury brands - we help businesses of all shapes and sizes, from tech startups to large corporations in a variety of industries. So whether you're making artisanal candles or building the next big thing in tech, we've got you covered. 

Your own memorable experience

Your own memorable experience

Your own memorable experience

At CXologie, your experience is everything to us. We believe in providing an "uncomplicated experience" that is transparent and straightforward - from upfront pricing to clearly defined outcomes. While we take customer experience seriously, we don't take ourselves too seriously. We understand that working with a consulting firm can be daunting, which is why we strive to make the experience as enjoyable and stress-free as possible. 

Building Results that last

Your own memorable experience

Your own memorable experience

We believe in empowering your team with the tools and training  to succeed in delivering exceptional customer experiences. We don't rely on fancy PowerPoint presentations that tell you what to do - we provide practical, easy-to-deploy solutions that you can start implementing right away. Our process is designed to give you tangible, lasting results that you can build on to grow your brand and your fan base. 


Time to get started

CXologie

Los Angeles

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